1. Exceptional customer service builds credibility and authority. 
2. Outstanding customer service creates word of mouth, which is the most effective form of marketing. 
3. Friendly customer service creates loyalty. 
4. Great customer service can lead existing customers to buy...

The reason I do not separate life and business is this:

Business is a human enterprise. When you strip business to its core, it is always about people helping people.

To build a better business, be so valuable that others can not ignore you.

Think about your vowels (A, E, I, O, and U)

1. ...

In every profession, there will always be slackers, average performers, and top performers. Most people are content doing what they have to do to get the job done, and others are doing enough not to lose their jobs. Top performers play a different type of game. They play to win, to dominate, to...

Every 90 days, I take 90 minutes to review the last 90 days and devise a plan for the coming 90 days. 

Today is October 1st. This is the last quarter of the year.  If you take the time to focus on your goals and finish the year strong, you will be more accomplished than 90 % of the...