Let me ask you a question, Is the customer always right?
Fire your wrong customers. You do not need them.
Customers: This company has the right solution, and they won't tolerate me being a jerk.
Your staff will be happier, your retention rate will increase, and their production will go up.
Treat your staff right, and your company will prosper. Period.
If you doubt my assessment, feel free to read about Costco, Zappos, etc.
Are you willing to fire your bad customers?
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