The customer is always right, provided the customer is right for you.

Instead of saying the customer is always right. Ask, “ Is he or she the right customer for my business?”

I just fired a customer that wasn’t the right customer for my business. I was working with him on a...

We spend a lot of time at work, so creating boundaries in the workplace and around our work is extremely critical to our health and wellbeing. Our boundaries at work guide how you form relationships with managers, co-workers, and employees. Healthy boundaries can make the difference between...

A single guy who wants to get married because he is tired of washing dishes will not be a good husband. He needs to dig deeper for another reason.

The young teenager who wants to be pregnant because she likes pregnancy clothes will not be a good mother. She needs to learn about motherhood.

The...

1. Exceptional customer service builds credibility and authority. 
2. Outstanding customer service creates word of mouth, which is the most effective form of marketing. 
3. Friendly customer service creates loyalty. 
4. Great customer service can lead existing customers to buy...

Everyone I met in my life wants unlimited opportunities, better relationships, a healthy body, a forgiving heart, a sharp mind, amazing skills, and financial security… If we all want these things, how come we can not accomplish them?

I think many of us can’t accomplish them because...

The reason I do not separate life and business is this:

Business is a human enterprise. When you strip business to its core, it is always about people helping people.

To build a better business, be so valuable that others can not ignore you.

Think about your vowels (A, E, I, O, and U)

1. ...

Let me ask you a question, Is the customer always right? 

•  If the customer is wrong, is she your customer?
• If the customer is a jerk, do you want him to be your customer?
• If the customer costs you money, is she worth it?
• If the customer demanding too much of your time, is he the right...