Ask yourself: Am I trustworthy? In hard times, will anybody be looking for my hand?
Trust is a non-tangible, tangible, fragile bond that holds people together. Trust is the ingredient that can make a group of people a team. We trust people for different reasons. Today I will share my three reasons why I trust people. I trust leaders and people based on three factors: Competence, Vulnerability, and Service. I want to know that you are knowledgeable, not afraid to make mistakes, and have a service-oriented heart. I call this my CVS Trust Model.
Competence builds credibility. Trust does not come from your title, it comes from your character and abilities. Do not ask people to trust you, let them decide if you are trustworthy or not. To develop trust with others, be competent at your job. You should understand your responsibilities and your role. Leaders need to prove their ability to perform the job, lead their team, inspire their staff, and communicate their vision.
Their competence should extend beyond technical skills and soft skills. They must have the emotional intelligence to navigate the work environment. Emotional intelligence provides leaders with an X factor in dealing with others. Leaders with high emotional intelligence can understand themselves and understand others, and that is key to building successful relationships. Skill-based trust is situational, I trust my surgeon to perform a surgery on me, but I won’t trust him to repair my flat tire.
Nothing shows authenticity faster than a leader willing to be vulnerable. Patrick Lencioni talked about vulnerability-based trust “Showing vulnerability is unnatural for many leaders, who were raised to project strength and confidence in the face of difficulty” He added that vulnerability-based trust is an indispensable quality. Your staff needs to know the real you, your strength, and your weakness. Do not be afraid to show them the real you.
If you feel the need to be the smartest man in the room, you will lose. People need to feel safe to share their ideas and turn down your crazy ideas. Create an environment where people can innovate, create, and make mistakes. If your staff is not afraid to fail, they trust you. Any leader who can show his weakness and be vulnerable has the trust of his or her staff.
3. Servant Leadership
Robert K Greenleaf coined the term Servant Leadership in 1970. Greenleaf defined a servant leader is a leader who wants to serve first.
People trust any leader willing to serve first and place other needs before his or her own. Servant Leadership requires listening and empathy. It has been proven that good listening skills and the ability to empathize are the critical factors of trustful relationships.
Be Competent, be Vulnerable, and be Service Oriented, and you will become the most trusted person in the room. Leading with trust is a great way to bring people together to achieve a common goal. To become a trustworthy person, it starts with you, do not worry about other people. It starts with you.
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